DISCOVER OUR NEW 3 DAY TOUR: THE BRISBANE TO BYRON FOOD TRAIL

Day Tours T&Cs

In order to secure a booking, full payments or 50% deposits must be made. For groups of 8 or more people, a 50% deposit is required, whereby the 50% balance is due 7 days prior to departure. For groups of less than 8, full payment is required to secure your preferred date. Unfortunately, without securing a booking through payment we cannot guarantee our availability or make bookings  at our venues.

Kiff & Culture (ABN 326 4736 4529 ) (we, us) strives to provide its customers (you) with an enjoyable and safe trip.  Occasionally unforeseen circumstances (including adverse weather conditions, mechanical faults, or an insufficient number of passengers for us to run the trip) require us to alter routes, itineraries, vehicle types, fares, days of operation or even cancel tours.  We retain the right to do any of these things without notice (however, where practical we will endeavour to provide you with notice of alterations or cancellations).  We require a minimum of 4 passengers to run a scheduled trip. If we need to cancel a trip due to there being less than 4 passengers, endeavor to provide you with at least 12 hours’ notice of such cancellation. If our usual venues are booked out, we will endeavour to provide you with alternative venues which can provide a similar offering. Sometimes venues will be booked out due to weddings or other functions even after confirming our booking, whereby we will notify you but provide you with an alternative day or venue. 

If Kiff & Culture cancels a trip, we will work with you to book you on a trip on a different date or we will offer a private trip rate. If however you are not able to attend a trip on a different date, we will provide you with a refund of any trip fares already paid. To the extent permitted by law, no refunds will be provided due to alterations to any aspect of the trip.

If you cancel a trip booking at least 14 days in advance of the trip, we will provide you with your choice of a refund of any trip fares already paid, or a credit note for a future trip.  No refund will be provided for cancellations within 14 days of the trip date, however we will allow you to transfer that trip booking into another person’s name. A $25 administrative fee will apply to all booking changes within 14 days of departure.

You must be waiting at the agreed upon pick-up location at least 10 minutes before the designated pick-up time. It is your responsibility to ensure that you are visible to the Kiff & Culture tour guide. If a Kiff & Culture tour guide is not easily able to locate you at the agreed pick-up location at the agreed pick-up time, we reserve the right to depart without you (and you will be deemed to have cancelled your booking within 7 days of departure and no refund will be given).

There are no luggage storage facilities on day tours, please do not bring your luggage with you. Any luggage over and above small carry-on packs (and any other equipment designated on the Kiff & Culture trip itinerary) presented on the departure day (including strollers, walking assistance frames, wheelchairs) may result in refusal to board.

We do not accept bookings from passengers under 18 years of age, and by booking a trip with us you represent to us that you are at least 18 years of age. If you’re under 18 years old, you’ll need to be accompanied by an adult.

It is your responsibility to ensure that you are physically fit enough to participate in a trip with us. If you have any questions about fitness levels required, please ask us before you book a trip, because by booking a trip with us you represent to us that you are physically fit and capable of participating in the trip with us, and there are no health-related reasons or problems which preclude your participation in the trip. We highly recommend all passengers have travel insurance coverage.

You acknowledge and agree that participation in a trip with Kiff & Culture has inherent risks, dangers, and hazards, and may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that, could cause serious disability, and by booking a trip with us you assume all risks and dangers and all responsibility for any losses and/or damages that may arise during your participation in a trip with us.

At the time that you book a trip, on behalf of yourself, your personal representatives and your heirs, you voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify Kiff & Culture and all its officers, employees and contractors from any and all claims, actions or losses (including those that arise due to Kiff & Culture’s negligence or carelessness) for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of your participation in a trip with Kiff & Culture.

Please note that prior to participating in a trip (including boarding a Kiff & Culture vehicle), Kiff & Culture will require that you sign a written waiver and release of liability. Failure to do so will result in refusal to board and you will be deemed to have cancelled your trip within 7 days of departure (resulting in no refund of trip fees).

You agree to allow us to use photographs, quotes and video footage captured on your trip for promotional purposes, within our website and social media platforms. If you don’t wish to have your photograph featured, simply make this clear to us on the day of your tour verbally. Should there be any promotional material used without your consent that you would like removed please inform us so we can take action. All photography is taken in a tasteful, fun manner that we encourage our customers to share and embrace by crediting Kiff & Culture tours.  Kiff & Culture retains personal information as permitted by law to resolve disputes and enforce our policies.

As of 14th April 2022, for both our Queensland and our Northern NSW tours,  all people regardless of vaccination status are able to  enter our tour venues. Meaning all people, who are vaccinated or not, can enter book our tours.

Multi Day Tours T&Cs

All bookings are made with Kiff & Culture Pty Ltd (ABN 326 4736 4529). By booking a tour with us, you agree to have read and accept these Terms and Conditions.

The offer detailed in this proposal is valid up to within 14 days of the stated departure date, subject to availability. All prices are in Australian Dollars and include GST. Rates and conditions are subject to change without notice.

In order to secure a private tour booking, we require a 25% deposit to be made with the balance due 14 days prior to departure. While, if booking a public tour, a 50% deposit is required to be made to secure a place on the tour. If your booking is made within 14 days of the departure date, then the full amount is payable at the time of booking.

If we accept your booking, we will issue an invoice. A contract will exist between us from the date we issue the invoice, or if you book within 14 days of departure, the contract will exist when we accept your payment. Please refer to your invoice for details regarding final payments. If this balance is not paid on or before the due date, we reserve the right to treat your booking as cancelled.

Kiff & Culture (ABN 326 4736 4529 ) (we, us) strives to provide its customers (you) with an enjoyable and safe trip. Occasionally unforeseen circumstances (including adverse weather conditions, mechanical faults, or an insufficient number of passengers for us to run the trip) require us to alter routes, itineraries, vehicle types, fares, days of operation or even cancel tours. We retain the right to do any of these things without notice (however, where practical we will endeavour to provide you with notice of alterations or cancellations). If our usual venues are booked out, we will endeavour to provide you with alternative venues which can provide a similar offering. Sometimes venues will be booked out due to weddings or other functions even after confirming our booking, whereby we will notify you but provide you with an alternative venue.

If we cancel your tour (except for when a Force Majeure Event occurs), you can transfer amounts paid to another departure date or receive a 100% refund. If the tour is cancelled because minimum numbers have not been met, we will refund your tour price in full.

If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services.

Cancellation due to Force Majeure

If a tour is cancelled due to a Force Majeure Event, we can offer you a choice of:

(a) a 110% credit of monies paid for your trip; or

(b) a refund minus unrecoverable costs.

If the cancellation due to a Force Majeure Event occurs after a trip has commenced, we can offer you a choice of a pro-rata:

(a) 110% credit for the days that remain on your trip; or

(b) refund minus unrecoverable costs of the days that remain on your trip.

Any credit resulting from cancellation under the Force Majeure clause does not have an expiry date and may be applied towards any other available tour offered by us. The credit is not redeemable for cash and excludes third party operators as they will have their own booking conditions.

In such circumstances, there will be no claim for damages by either party against the other, and we are not responsible for any incidental expenses that you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

If you are unable to continue travelling with us due to a suspected or confirmed case of COVID-19, we can offer you a travel credit for the unused days of your trip.

If you cancel a tour, the following conditions apply:

Cancellations 31 days or more before departure: we will provide a 100% travel credit with unlimited validity or a 100% refund within seven days.

Cancellations between 15 and 30 days before departure: we will provide a 100% travel credit with unlimited validity. Or refund the 25% deposit less a $100 cancellation fee.

Cancellations 3 – 14 days before departure: we will retain the 25% deposit as a cancellation fee and offer a 75% travel credit with unlimited validity. Or refund 75% balance within seven days.

Cancellations 1-2 days before departure or failure to board the tour: will incur a 100% cancellation fee.

COVID Cancellations

If the cancellation is due to government-imposed restrictions or border closures: you will be provided with an instant 100% credit with unlimited validity. If this is not suitable, you will be provided with a 100% refund within seven days.

If the cancellation is due to you having COVID-19 or ‘flu-like symptoms, in the 48 hours before departure: if a medical certificate is provided, we will hold 100% of monies paid by you in connection with the booking as credit with unlimited validity.

We ask that you be waiting at the agreed pick-up location at least 15 minutes prior to the designated pick-up time. It is your responsibility to ensure that you are visible to the Kiff & Culture tour guide. If a guide is not easily able to locate you at the agreed pick-up location at the agreed pick-up time, we reserve the right to depart without you and you will be deemed to have cancelled your booking within 14 days of departure and no refund will be given.

On the Brisbane to Byron Food Trail, we will have a trailer available to carry luggage. Due to capacity constraints, we have a 15kg per person limit. We also have a size limit of 158cm based off the total dimensions of the luggage (e.g 70cm x 50cm x 38cm). We reserve the right to reject luggage in excess of this weight.

We do not accept bookings from passengers under 18 years of age, and by booking a trip with us you represent to us that you are at least 18 years of age. If you’re under 18 years old, you’ll need to be accompanied by a parent or guardian.

It is your responsibility to ensure that you are physically fit enough to participate in a trip with us. If you have any questions about fitness levels required, please ask us before you book a trip, because by booking a trip with us you represent to us that you are physically fit and capable of participating in the trip with us, and there are no health-related reasons or problems which preclude your participation in the trip. We highly recommend all passengers have travel insurance coverage.

You acknowledge and agree that participation in a trip with Kiff & Culture has inherent risks, dangers, and hazards, and may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that, could cause serious disability, and by booking a trip with us you assume all risks and dangers and all responsibility for any losses and/or damages that may arise during your participation in a trip with us.

At the time that you book a trip, on behalf of yourself, your personal representatives and your heirs, you voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify Kiff & Culture and all its officers, employees and contractors from any and all claims, actions or losses (including those that arise due to Kiff & Culture’s negligence or carelessness) for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of your participation in a trip with Kiff & Culture.

Please note that prior to participating in a trip (including boarding a Kiff & Culture vehicle), Kiff & Culture will require that you sign a written waiver and release of liability. Failure to do so will result in refusal to board and you will be deemed to have cancelled your trip within 7 days of departure (resulting in no refund of trip fees).

You agree to allow us to use photographs, quotes and video footage captured on your trip for promotional purposes, within our website and social media platforms. If you don’t wish to have your photograph featured, simply make this clear to us on the day of your tour verbally. Should there be any promotional material used without your consent that you would like removed please inform us so we can take action. All photography is taken in a tasteful, fun manner that we encourage our customers to share and embrace by crediting Kiff & Culture tours. Kiff & Culture retains personal information as permitted by law to resolve disputes and enforce our policies.

All passengers must complete an online check-in which includes a ‘Fit for Travel’ self-declaration to confirm they are free from illness. Two days before your scheduled departure, you will be emailed a link to complete the online check-in for your tour. The online check-in is mandatory for all passengers and must be completed at the latest 24 hours before departure. It includes questions pertaining to vaccination status and whether the person has tested positive via PCR or RAT to COVID within the last 10 days.

As of 14th April 2022, for both our Queensland and our Northern NSW tours,  all people regardless of vaccination status are able to  book our tours. Meaning all people, who are vaccinated or not, can enter all our venues.

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