FAQs and T&Cs
As we go to some of the most sought after venues in the country, it is always advisable to secure a booking at least 2 to 4 weeks in advance (particularly for larger groups) and even longer (2 months in advance) for festive season periods. However, with that being said, if looking to book within a month, please always enquire and we will endeavour to make a plan to accommodate your group as we have great relationships with these venues who can fit us in.
We require a minimum of 4 people for a confirmed scheduled departure. If in a group of less than 4, please enquire and we can offer private tour rates.
We collect in Greater Brisbane and Greater Gold Coast regions. Please check each tour page for specified collection zones from both city’s CBD. If located outside these zones, please enquire and we will quote for a collection in these areas. Please note we are only permitted to collect from addresses on the QLD side of the border.
Of course! We pride ourselves on being able to cater for all dietary requirements. Just make sure you let us know in advance so we can make the necessary arrangements.
In order to secure a booking, full payments or 50% deposits are required. For groups of 8 or more people, a 50% deposit is required, whereby the 50% balance is due 7 days prior to departure. For groups of less than 8, full payment is required to secure your preferred date. Unfortunately, without securing a booking through payment we cannot guarantee our availability or make bookings at our venues.
We are COVID-safe! Vans are sanitised and cleaned after each tour in accordance with COVID safety regulations. We require check-ins before embarking on the tour as well as at each of the venues we visit. Masks are to be worn when not sitting down at each venue. If guests are unwell, they must notify us prior to departure and ensure they do not take part in the tour. Our guides, drivers and other staff are required to follow the same protocols.
We sure do! We offer gift vouchers from $55 to $510, which can be used towards any of our tours. Please check out the gift voucher page here
We accept Visa, Mastercard and American Express cards as well as bank transfer. Unfortunately, we do not accept cash.
We are a Queensland Accredited Operator and all our drivers are Authorised Drivers with relevant Light-Rigid, Medium-Rigid or Heavy-Rigid Licenses.
Yes, for private bookings, the little ones are welcome on board. Please enquire if wanting to book with children and we can quote accordingly.
In order to secure a booking, full payments or 50% deposits must be made. For groups of 8 or more people, a 50% deposit is required, whereby the 50% balance is due 7 days prior to departure. For groups of less than 8, full payment is required to secure your preferred date. Unfortunately, without securing a booking through payment we cannot guarantee our availability or make bookings at our venues.
Kiff & Culture (ABN 326 4736 4529 ) (we, us) strives to provide its customers (you) with an enjoyable and safe trip. Occasionally unforeseen circumstances (including adverse weather conditions, mechanical faults, or an insufficient number of passengers for us to run the trip) require us to alter routes, itineraries, vehicle types, fares, days of operation or even cancel tours. We retain the right to do any of these things without notice (however, where practical we will endeavour to provide you with notice of alterations or cancellations). We require a minimum of 4 passengers to run a scheduled trip. If we need to cancel a trip due to there being less than 4 passengers, endeavor to provide you with at least 12 hours’ notice of such cancellation. If our usual venues are booked out, we will endeavour to provide you with alternative venues which can provide a similar offering. Sometimes venues will be booked out due to weddings or other functions even after confirming our booking, whereby we will notify you but provide you with an alternative day or venue.
If Kiff & Culture cancels a trip, we will work with you to book you on a trip on a different date or we will offer a private trip rate. If however you are not able to attend a trip on a different date, we will provide you with a refund of any trip fares already paid. To the extent permitted by law, no refunds will be provided due to alterations to any aspect of the trip.
If you cancel a trip booking at least 14 days in advance of the trip, we will provide you with your choice of a refund of any trip fares already paid, or a credit note for a future trip. No refund will be provided for cancellations within 14 days of the trip date, however we will allow you to transfer that trip booking into another person’s name. A $25 administrative fee will apply to all booking changes within 14 days of departure.
You must be waiting at the agreed upon pick-up location at least 10 minutes before the designated pick-up time. It is your responsibility to ensure that you are visible to the Kiff & Culture tour guide. If a Kiff & Culture tour guide is not easily able to locate you at the agreed pick-up location at the agreed pick-up time, we reserve the right to depart without you (and you will be deemed to have cancelled your booking within 7 days of departure and no refund will be given).
There are no luggage storage facilities on day tours, please do not bring your luggage with you. Any luggage over and above small carry-on packs (and any other equipment designated on the Kiff & Culture trip itinerary) presented on the departure day (including strollers, walking assistance frames, wheelchairs) may result in refusal to board.
We do not accept bookings from passengers under 18 years of age, and by booking a trip with us you represent to us that you are at least 18 years of age. If you’re under 18 years old, you’ll need to be accompanied by an adult.
It is your responsibility to ensure that you are physically fit enough to participate in a trip with us. If you have any questions about fitness levels required, please ask us before you book a trip, because by booking a trip with us you represent to us that you are physically fit and capable of participating in the trip with us, and there are no health-related reasons or problems which preclude your participation in the trip. We highly recommend all passengers have travel insurance coverage.
You acknowledge and agree that participation in a trip with Kiff & Culture has inherent risks, dangers, and hazards, and may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that, could cause serious disability, and by booking a trip with us you assume all risks and dangers and all responsibility for any losses and/or damages that may arise during your participation in a trip with us.
At the time that you book a trip, on behalf of yourself, your personal representatives and your heirs, you voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify Kiff & Culture and all its officers, employees and contractors from any and all claims, actions or losses (including those that arise due to Kiff & Culture’s negligence or carelessness) for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of your participation in a trip with Kiff & Culture.
Please note that prior to participating in a trip (including boarding a Kiff & Culture vehicle), Kiff & Culture will require that you sign a written waiver and release of liability. Failure to do so will result in refusal to board and you will be deemed to have cancelled your trip within 7 days of departure (resulting in no refund of trip fees).
You agree to allow us to use photographs, quotes and video footage captured on your trip for promotional purposes, within our website and social media platforms. If you don’t wish to have your photograph featured, simply make this clear to us on the day of your tour verbally. Should there be any promotional material used without your consent that you would like removed please inform us so we can take action. All photography is taken in a tasteful, fun manner that we encourage our customers to share and embrace by crediting Kiff & Culture tours. Kiff & Culture retains personal information as permitted by law to resolve disputes and enforce our policies.