Frequently Asked Questions
As we go to some of the most sought after venues in the country, it is always advisable to secure a booking at least 2 to 4 weeks in advance (particularly for larger groups) and even longer (2 months in advance) for festive season periods. However, with that being said, if looking to book within a month, please always enquire and we will endeavour to make a plan to accommodate your group as we have great relationships with these venues who can fit us in.
Depending on our availability, preferred day of travel, venue availability and tour you are looking to do, we can take up to 60 people, however please enquire if you have a larger group and we can usually accommodate. Our regular vehicles can take up to groups of 11 people, while for larger groups, we use bigger buses to accommodate a group of up to 60 or more accordingly. Please enquire for groups larger than 11 people in advance so we have enough time to accommodate.
We require a minimum of 4 people for a confirmed public tour departure and as low as 2 people for a private tour.
A private tour is a booking which is exclusively for your group which generally attracts a higher price. The whole van / bus and host is for your group without any other groups.
A public tour is whereby different groups can book on the same day. A minimum number of 4 people must be met for a public tour to depart.
We are permitted to collect in both QLD and NSW. Therefore, depending on which tour we can collect in Brisbane, Gold Coast, Tweed and Byron Bay regions. Please check each tour page for specified collection regions. If located outside these zones, please enquire and we will quote for a collection in these areas.
Of course! We pride ourselves on being able to cater for all dietary requirements. Just make sure you let us know in advance so we can make the necessary arrangements.
In order to secure a booking, full payments or 50% deposits are required. For groups of 8 or more people, a 50% deposit is required, whereby the 50% balance is due 7 days prior to departure. For groups of less than 8, full payment is required to secure your preferred date. Unfortunately, without securing a booking through payment we cannot guarantee our availability or make bookings at our venues.
We are COVID-safe! Vans are sanitised and cleaned after each tour in accordance with COVID safety regulations. If guests are unwell, they must notify us prior to departure and ensure they do not take part in the tour. Our guides, drivers and other staff are required to follow the same protocols.
We sure do! We offer gift vouchers from $55 to $1100, which can be used towards any of our tours. Please check out the gift voucher page here
We accept Visa, Mastercard and American Express cards as well as bank transfer. Unfortunately, we do not accept cash.
We are a Queensland & New South Wales Accredited Operator and all our drivers are Authorised Drivers with relevant Light-Rigid, Medium-Rigid or Heavy-Rigid Licenses.
Yes, for private bookings, the little ones are welcome on board. Please enquire if wanting to book with children and we can quote accordingly.
As of 14th April 2022, for both our Queensland and our Northern NSW tours, all people regardless of vaccination status are able to book our tours. Meaning all people, who are vaccinated or not, can enter all our venues.
Yes! Tours which run mid-week are cheaper to book than if booking for the weekend. Please enquire to receive the different pricings per day.
The itinerary is subject to availability and may be altered to differing times as well as alternative suppliers when booked out for functions or events. We will always communicate with guests if any changes to the itinerary occur.